About Payments

Information regarding available payment methods and payment instructions.

Available Payment Methods

We accept the following payment methods:

• Credit Card / Debit Card
  Visa, Mastercard, American Express, etc.

• PayPal

• Apple Pay / Google Pay

• Shop Pay

* When using each payment service, please check their respective account registration and terms of use.

Secure Payment Environment

To safely protect your payment information, our store uses SSL encrypted communication.
Important data such as credit card information is processed through a secure payment gateway system without being held on our servers.

We also comply with PCI DSS (international standard for card information security), so you can pay with peace of mind.

Payment Timing and Order Processing

Payment (credit authorization) occursat the time of order completion, but the actual charge will be madeat the time of product shipment.

Please allow approximately 1-2 business days for order processing.
* Excluding weekends and public holidays

We will notify you again upon shipment completion, depending on the processing status.

Payment Currency and Consumption Tax

All charges will be made in Japanese Yen (JPY).

Consumption tax will be added separately during the checkout process.
You can check the total amount including tax in your cart and on the order confirmation screen.

If You Are Unable to Make a Payment

If an error message appears during checkout and payment cannot be completed, please try the following methods:

• Try a different credit card / payment method

• Contact your card company or payment service provider to check for any transaction restrictions

• If the issue persists, please contact our support team via online chat or email

If You Have Any Questions

If you have any questions about payment methods or the ordering process, please feel free to contact us.

• Online Chat (available via the icon in the bottom right corner of the site)

• Email Support: aerobandjapan@outlook.com